Privacy Policy

1. Introduction

Welcome To Mateshwari Moorti Bhandar. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make purchases from our store.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information: Name, email address, phone number, and postal address; payment information and billing details; order history and preferences; customer support conversations; and account or profile information you choose to share with us.

2.2 Automatically Collected Information

When you visit our website or use our app, we automatically collect: Device information (IP address, browser type, operating system); Usage data (pages visited, time spent, links clicked); Location data (with your consent); Cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information to process your orders, respond to enquiries, send shipping and delivery updates, improve your experience on the website, recommend relevant products or services, prevent fraud, and comply with legal requirements.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances: Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, shipping companies, IT services); Legal Requirements: When required by law or to protect our rights and safety; Business Transfers: In connection with a merger, acquisition, or sale of assets; Consent: With your explicit consent for specific purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: Encryption of sensitive data during transmission and storage; Regular security assessments and updates; Access controls and authentication procedures; Employee training on data protection practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience: Essential Cookies: Required for basic website functionality; Analytics Cookies: Help us understand how visitors use our site; Marketing Cookies: Used for targeted advertising (with consent); Preference Cookies: Remember your settings and preferences. You can control cookie settings through your browser preferences.

7. Your Rights and Choices

You have the following rights regarding your personal information: Access: Request a copy of your personal data; Correction: Update or correct inaccurate information; Deletion: Request deletion of your personal data; Portability: Receive your data in a structured format; Objection: Object to certain processing activities; Withdrawal: Withdraw consent for marketing communications.

8. Marketing Communications

We may occasionally send updates about new collections, festive launches, consultations, and special offers. You can opt in when sharing your details, unsubscribe through the link in our emails, or ask us directly to update your communication preferences.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by: Posting the updated policy on our website; Sending an email notification to registered users; Displaying a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information